THE VOYAGE ADVISORY LEADERSHIP TEAM
Founder & Managing Director
Andrew Studee is a passionate and industrious management consulting leader who partners with great clients to solve tough problems. He focuses on enabling organizations to run like clockwork and provide superior customer experience. Andrew leads, motivates, mentors, and empowers high-intensity teams to exceed expectations, question the status quo, and continuously improve. With over 20 years of experience, his consulting engagements have led to strong results in the world’s largest contact centers and back-office environments – enabling clients to reduce costs, decrease wait times, improve quality, and enhance customer experience.
Director
David Woods is a seasoned sales and consulting executive with more than 25 years of experience steering strategy, operations, and technology engagements—primarily within financial services. Blending deep corporate insight with hands-on consulting expertise, he helps organizations exceed customer expectations, boost productivity, and maximize revenue while staying on budget. David also shapes Voyage Advisory’s AI-focused thought leadership and go-to-market efforts, translating emerging capabilities such as generative AI and machine learning into clear value propositions for clients.
Director
Emily Minton is an accomplished management consultant with a proven track record in instituting change while minimizing employee resistance. She has demonstrated ability to establish and carry out initiatives leading to superior processes. Emily is adept at coaching personnel and creating training programs for senior managers and executives, capable of leading employees during organizational change. She is skilled in managing varied communication, change management and engagement needs for diverse populations of stakeholders and customers. With her well-established research and analysis talents, Emily creates organizational effectiveness strategies.
Director
Harry Marsteller is a success-oriented consultant with over 15 years of consulting experience helping clients deliver large-scale organizational change. He specializes in business process modeling, process redesign, customer experience, performance improvement, and strategy execution. His ability to quickly understand operational challenges - paired with a hands-on, collaborative style - has made him a trusted advisor across the public and private sectors. Harry leads Voyage Advisory's Process Excellence work and brings a wide variety of industry experience - contact centers, back office, manufacturing, energy & utilities, public sector, financial services and many others. He works effectively at all levels of an organization and is known for building strong partnerships with key stakeholders. His energy, creativity, and commitment to delivering measurable results have made him an invaluable resource on many projects, consistently resulting in successful client engagements.
Director
Jerrod is a driven management consultant and leader with 20 years of contact center and back-office operations experience and 10 years as a consultant. Jerrod has worked with both large and small operations teams to establish and improve processes, implement and adopt technologies, and measure and elevate performance. Jerrod skillfully works with all levels of the organization, forming strong partnerships with client companies to drive measurable results in service, cost and quality.
Director
Karen takes a strategic and hands-on approach to guiding organizations through change. With over 20 years of experience, she has led customer experience improvements, enhanced service delivery, and driven measurable performance gains by leveraging data analytics and customer insights for the worlds largest organizations. Karen is skilled in program management, cross-functional execution, and team development. She has led efforts across technology services, client enablement, and go-to-market strategy, consistently delivering data-driven results. Currently, she leads modernization efforts in government services, coordinating payment platform delivery through close collaboration with product, engineering, client success, and delivery teams.