The Voyage Advisory Blog

Industry news and insights from our team of experts.

How to Make the Most of Remote Facilitation

The COVID pandemic is rapidly forcing change in employment norms while many employees are dealing with large upheavals in other parts of their lives. According to 2018 analysis from Global Workplace Analytics, some 3.6% of US employees, or 5 million employees, were...

The Show Must Go On

I live on Chicago’s North Side, and two of my favorite places are closed at the moment due to COVID-19. One of these places, called Templestowe Pub, feels like it’s straight out of the old comedy show Cheers. It’s a simple bar with six draft beer lines, trivia on...

6 Ways to Use Data to Enhance Customer Experience

Customer service environments, and contact centers in particular, tend to have a multiplicity of data. When focused and reviewed regularly and strategically, the available data enables organizations to provide superior customer experience and decrease operating costs....