The Voyage Advisory Blog
Industry news and insights from our team of experts.
2022 Voyage Advisory Summer Team Outing – New Orleans
Thank you to Voyage Advisory’s leadership for investing an incredible 2022 summer team outing in New Orleans this month! Thanks also to Danielle Frisque and Harrison Marsteller for taking the lead on the planning of another great event. Our typically remote team had...
If Digital CX Channels Are So Important, Why Do So Many Brands Offer Them With Second-Class Service?
If Digital CX Channels Are So Important, Why Do So Many Brands Offer Them With Second-Class Service? Article by Andrew Studee, Managing Director at Voyage Advisory Companies are offering more non-voice channels for customer service than ever before. The only problem...
Hiring Solutions During the Great Resignation
The mass departure of employees from their jobs across the country has created an entirely new type of pandemic, starting what many are referring to as the next 'Great Resignation'. According to the U.S. Bureau of Labor Statistics an astonishing 4.5 million Americans...
When the Chips are Down…
A little video about what we do at Voyage. When we’re not making silly videos, that is.
4 Ways A Cloud Migration Can Pandemic-Proof Your Business —Permanently
There’s no getting around the fact that cloud migration is an ambitious endeavor. A report from Velostrata and Dimensional Research offers some intimidating specifics, noting that 43% of migrations will take more than two years to complete and 55% of survey...
How to Make the Most of Remote Facilitation
The COVID pandemic is rapidly forcing change in employment norms while many employees are dealing with large upheavals in other parts of their lives. According to 2018 analysis from Global Workplace Analytics, some 3.6% of US employees, or 5 million employees, were...
5 Steps to Prepare for a Productive Remote Facilitation Session
The pandemic didn’t create remote facilitation, but it did accelerate it from an emerging trend to a new necessity as offices closed, classrooms moved online, and in-person meetings were replaced with digital alternatives. The shift has occurred at breakneck speed...
Gamification Can Elevate Customer Service and Employee Engagement — Without Breaking the Bank
Whether you’re aware of it or not, you’re influenced by the concept of gamification on a daily basis. My 10-year-old son is just beginning to feel the pull of the rewards “stars” that come with purchases made using the Starbucks app. It’s tempting to attribute the...
Why contact centers have 1+ hour wait times now and what to do about it
What’s causing the long wait times? Currently, contact centers are telling customers they have very long wait times if you’d like to talk to someone. Airlines are encouraging calls only within a few days of travel. If you were to log into your bank account online...