Business Process Outsourcing
During the last dozen years, outsourcing has changed the face of customer service – becoming a sophisticated global industry. Voyage Advisory knows the bar is even higher when it’s the customer’s customer. Controls, metrics and effective management make the difference between profitability and losses.
Outsourcers often offer substantial cost reduction to the client – while inheriting a legacy cost structure and striving to provide exceptional customer service. These goals need not be mutually exclusive, but it takes a disciplined approach and constant attention to create the perfect balance. Our consultants help management meet demands from:
- Increasing competition
- Continuous cost pressure
- Quality and training challenges
- Scheduling and forecasting needs
- Offshore work activities