by Sara Proctor | Aug 16, 2022 | Uncategorized
Thank you to Voyage Advisory’s leadership for investing an incredible 2022 summer team outing in New Orleans this month! Thanks also to Danielle Frisque and Harrison Marsteller for taking the lead on the planning of another great event. Our typically remote team had...
by Sara Proctor | Aug 16, 2022 | Uncategorized
If Digital CX Channels Are So Important, Why Do So Many Brands Offer Them With Second-Class Service? Article by Andrew Studee, Managing Director at Voyage Advisory Companies are offering more non-voice channels for customer service than ever before. The only problem...
by Dave Woods | Jan 7, 2022 | Uncategorized
The mass departure of employees from their jobs across the country has created an entirely new type of pandemic, starting what many are referring to as the next ‘Great Resignation’. According to the U.S. Bureau of Labor Statistics an astonishing 4.5...
by Andrew Studee | Apr 16, 2021 | Uncategorized
https://voyageadvisory.com/wp-content/uploads/2021/04/chips-are-down.mp4 A little video about what we do at Voyage. When we’re not making silly videos, that...
by Dave Woods | Nov 20, 2020 | Uncategorized
There’s no getting around the fact that cloud migration is an ambitious endeavor. A report from Velostrata and Dimensional Research offers some intimidating specifics, noting that 43% of migrations will take more than two years to complete and 55% of survey...
by Rob Calvey | Sep 17, 2020 | Uncategorized
The COVID pandemic is rapidly forcing change in employment norms while many employees are dealing with large upheavals in other parts of their lives. According to 2018 analysis from Global Workplace Analytics, some 3.6% of US employees, or 5 million employees, were...
