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When the Chips are Down…

by Andrew Studee | Apr 16, 2021 | Uncategorized

https://voyageadvisory.com/wp-content/uploads/2021/04/chips-are-down.mp4 A little video about what we do at Voyage. When we’re not making silly videos, that...

Gamification Can Elevate Customer Service and Employee Engagement — Without Breaking the Bank

by Andrew Studee | Jul 27, 2020 | Uncategorized

Whether you’re aware of it or not, you’re influenced by the concept of gamification on a daily basis. My 10-year-old son is just beginning to feel the pull of the rewards “stars” that come with purchases made using the Starbucks app. It’s tempting to attribute the...

Why contact centers have 1+ hour wait times now and what to do about it

by Andrew Studee | May 1, 2020 | Uncategorized

What’s causing the long wait times? Currently, contact centers are telling customers they have very long wait times if you’d like to talk to someone. Airlines are encouraging calls only within a few days of travel. If you were to log into your bank account online...

Now is the time to think about how to reduce fraud and limit risk.

by Andrew Studee | Apr 28, 2020 | Uncategorized

Without some decisive action now, we could be on the precipice of a fraud and identity theft disaster on the heels of the COVID-19 epidemic. Many contact centers regularly handle: – Social security numbers – Credit card numbers – Addresses Contact...

Why Chase and other organizations have centuries of work to do under the stimulus package… And what to do about it

by Andrew Studee | Apr 23, 2020 | Uncategorized

The United States Congress passed a stimulus program a few weeks back, including the Paycheck Protection Program (“PPP”). The PPP authorized up to $349 billion in loans to small businesses to pay their employees during the COVID-19 crisis. PPP loans are forgivable up...
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Recent Blog Posts

  • Hiring Solutions During the Great Resignation
  • When the Chips are Down…
  • 4 Ways A Cloud Migration Can Pandemic-Proof Your Business —Permanently

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